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How to join

Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the agreement and the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount/promotions.

How to order

Order is processed as below :

Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Member with a member account order or non-member order
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. 

Payment

We accept PayPal / credit cards via PayPal. (  PayPal  account  : aileendoll@naver.com )               

Shipping

Shipping method : EMS
International shipping : All around the globe
Estimated shipping time : within 10-50 business days
Please take into consideration that the preparation of your purchase may take longer than you expect due to the nature of hand-made products.
One day delivery is not available.

Shipping cost :
Shipping costs are automatically calculated and charged when placing an order.

Customs and Duties :
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (international shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Returns & Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.

Requests for exchange/refund are accepted only if the requests are made on the Exchange/Refund request board within 3 days of the date of receipt.

The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of Aileen Doll and we will make our best effort to process your request as soon as possible.

 

1. Requirements for exchange/refund request

Please take into consideration that Aileen Doll accepts refund requests only and not exchange requests.

 

Eligible for refund

- Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)

- Products that are out of stock

- Misdelivered orders

- Defective products

- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)

- If your order remains under [Preparing Products] status for 30 days or longer from the date of payment without any notification from our customer service, you are eligible for refund of the applicable order. Please post a refund request on our Exchange/Refund request board.

Or, if you choose to receive the rest of your order nonetheless and get a partial refund of the delayed products, please post a refund request on our Exchange/Refund request board AFTER you receive your parcel.

 

Ineligible for refund

- Refund requests due to the customer’s change of mind (size, color, etc.)

- Refund requests for the entire order which contains out-of-stock products

- Refund requests for products with damaged tags or labels, accessories (shoes, purses, and other accessories) and hand-made shoes are not accepted

- Refund requests for products that have no tags or labels

 

2. Refund process

- Refund of out-of-stock products

*Single-product order : please post a refund request on our Exchange/Refund request board.

Order number, product code of the out-of-stock product, and the reason for the request are required.

*Multiple-product order : please post a refund request on our Exchange/Refund request board AFTER you receive the rest of your order.

Order number, product codes of the out-of-stock products, and the reason for the request are required.

- Refund of misdelivered or defective products

Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our Exchange/Refund board.

Order number, product codes of the misdelivered or defective products, and the reason for the request are required

Our customer service will shortly contact you upon checking on your request.

 

3. If you find any product(s) of your order missing in your parcel

-Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)

-Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)

In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

Refunds

 International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Other

  Store credits occurring from orders are to be available in 14 days from the date of receipt. For these 14 days the store credits are classified as Pending. Pending store credits are credits from incomplete orders in case there are order cancellations or returns.
Valid store credits(total credits - used credits - pending credits) are eligible for immediate use.

Condition of credit use
The customer may pay by store credit when the store credit balance within the account is ($ 2.00 USD) credits or more. The maximum credit the customer can use per purchase is 'No limit' of the total purchase amount.

Condition of credit lapse
Store credits that occurred from cancelled or returned order are to lapse. In case of account closing, the store credits within the account are to lapse. Store credits are to lapse in case that no credits occurred for three years or longer.

 



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